Privacy Policy

We, at The Castle Grounds, care about and respect your privacy. We’d like to explain what personal information we have about you and how we use it, as well as letting you know about our practices with regard to your privacy so that you know exactly what is happening with your data and what we are doing to keep it safe.

We are The Castle Grounds.  Where we refer to “we” or “us” in this policy, we mean The Castle Grounds.  

If you have any questions about this policy or your privacy, you can find us or get in touch at The Castle Grounds, 7 Little Park St, Coventry, CV1 2UR. Our telephone number is 02476 630862

We are registered in England & Wales with Company No. 16920904 and our VAT number is 509639661

The Law

Data Protection within the UK is currently governed by the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations and we conduct our activities in line with these. 

In relation to this website we are the Data Controller and Zonal are the data processor as the host and administrator for this site. We ask you to read our website terms of use in conjunction with this policy.

This privacy policy supplements other notices and privacy policies and is not intended to override them. It should be read in conjunction with other privacy policies that we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

WHAT INFORMATION DO WE COLLECT?

We collect a wide variety of information and the types we collect from you will vary dependent on whether you’re an individual customer, another business, ordering a product or a service or participating in a promotion or competition (amongst other things). Here are the types of information we may collect from time to time along with sources which tell you where we may receive the data from. 

Information we may gain directly from you:

Your name, age & contact details (including phone numbers, emails and addresses);

Your opinions, feedback, comments or views;

Your banking details;

Your business details (which may include contact details, job titles and other information you would expect to share when engaging in business with us);

Your login details (including username and password);

Your image within photography;

Special Request data which may include special category data such as Disability & accessibility requirements, dietary requirements or other information that may be deemed sensitive; and

Your employment history and application data (including CV’s).

Information we may collect about you:

Internet protocol address (IP address);

Browser type and version;

Time zone setting;

Browser plug-in types and versions;

Operating system and platform;

The URL Clickstream to, through and from our site (including the date and time);

Products you viewed or searched for;

Page response times;

Download errors;

Length of visits to certain pages;

Page interaction (scrolling, clicks, mouse-overs  etc);

Methods used to browse away from the page; and

Information we may receive from other external third parties:

Names, addresses, contact details/business details if necessary, through the course of business;

Financial information, such as the results of a credit check; and

Advertising preferences & analytical information (in particular from social media websites, pixels, clickstream data, cookies and Google Analytics). 

We strive to collect the minimum amount of data necessary in order to perform the request for a product or service being made and so in some cases, failure to enter the requested information may result in us not being able to provide the product or service.

WHEN DO WE COLLECT YOUR INFORMATION?

We may collect your information in a number of ways. Here is an overview of the circumstances in which data could be gathered.

When you use our websites, or a form is filled out on our websites (including from analytics);

Correspondence via phone, email or otherwise with one of our team members;

When you register to use our site or services;

When you subscribe to our products or services;

When you purchase shares in our company;

When you place an order with us;

If you have an accident at one of our sites;

When you or an analytics provider provide us with your marketing preferences;

When you sign a contract or agreement with us;

To participate in a discussion board or other social media function on our sites;

To enter a competition, promotion or survey that we are running;

When you report a problem with one of our websites;

When you apply for a job with us;

WHY DO WE NEED YOUR PERSONAL INFORMATION?

There are a number of reasons we may request or collect your information. A summary of these can be found below:

For the administration and support of a contract such as an order of goods, an operations agreement or a service you’ve requested;

For the administration of a job application;

For the administration of your shareholding;

To conduct a credit check in line with your application (if required);

To request ongoing credit reference services to ensure your ongoing suitability for credit terms (if required);

To implement anti-fraud measures whether internally or by use of a third party;

To respond to an enquiry, feedback or complaint you may have sent to us;

To improve the products or services we offer; 

To administer our websites including troubleshooting, data analysis, testing, research, statistical and survey purposes. Also, to keep it safe, secure and accessible;

To administer a promotion, offer or competition that you may participate in;

To notify you about any changes to our services; and

For the communication of marketing materials (including e-mail, and in certain circumstances, phone calls);

For absolute clarity we do not intend our marketing materials to be received by anybody under the age of 18 due to the nature of our business. Your personal data may be used to determine whether you meet these criteria.

MARKETING

We may use your details to make an informed decision on products or services we think you may be interested in. This is marketing and we will always ask for your consent before we do this where we intend to send you materials via e-mail or text. We will also always ask your consent before we pass your details to any external third parties so that they can market to you too. 

We understand that you may change your mind about receiving these types of emails or texts so you can ask us to stop at any time. Just follow the unsubscribe link on any marketing communication we send to you and we will promptly remove you from our database. Alternatively, you can contact us via Thecastlegrounds.co.uk to request this change. This will only apply to data you have supplied in accordance with signing up to marketing services. Data provided for other purposes will remain in our systems in line with this policy.

PROMOTIONS & COMPETITIONS – PUBLICATION OF WINNERS

From time to time we may offer interactive promotions and competitions via social media platforms. When you choose to take part in these activities you should be aware that on some occasions the promoting party may choose to announce the winner of the event by ‘tagging’ them in an announcement on the relevant social media platform. We have certain obligations when running competitions or similar events including publishing details about the winner however this does not extend to identifying a particular individual via this method. If you are uncomfortable with this practice you have some options in order to conserve your right to privacy. 

1. Use the social media platforms’ settings panel

We have used Facebook as an example here, but all social media platforms should have similar functions. 

Log into your account and navigate to the settings menu. Then click Timeline and Tagging in the left-hand options menu.

Use the options to decide who you want to be able to tag you on your timeline and on the news feed, and even activate a review system to approve tags before they are posted publicly.

2. Contact us 

You have the right to contact us to ask us not to publish your details in this way (or any other way). This is known as the right to object. Whilst we may not publicise your details to the general public, we may still need to inform the Advertising Standards Authority to confirm that our promotion or competition was genuine. Please contact us at www.thecastlegrounds.co.uk for more information or to raise an objection.

ON WHAT BASIS DO WE PROCESS YOUR DATA

The lawful basis for processing varies depending on the processing activity.

We rely on one of, or a combination of legitimate interest, consent, legal obligation and contract in order to process your personal data (a definition of each is provided within the glossary), dependent on the type of processing being conducted. Below we have defined the ways in which we may process your personal data and what the legal basis is for doing so, whilst outlining our legitimate interests where necessary. We may process your personal data based on multiple lawful basis where on occasion, circumstances may dictate this is necessary. Please contact us if you require further details on any of the points below where multiple basis have been specified. Generally, we consider:

WHO MIGHT RECEIVE A COPY OF YOUR PERSONAL DATA

Throughout the course of activities, it may be necessary for an external third party to receive a copy of your personal data. All of our external third parties are thoroughly vetted and are subject to contractual requirements and assessment of security standards in order to become an approved supplier. They are only permitted to process your personal data for the specified purpose and not for their own benefit. 

Your data may be shared with any member of our group or trading divisions but external third parties may include any of those set out in the glossary, as relative to your circumstances, or third parties falling into the categories below.

Partners, suppliers and sub-contractors where they are performing a contract we have entered into;

Analytics and search engine providers that assist us in optimising our site;

Website & website services hosts including payment processors;

Credit reference agencies;

Agencies that assist in sending our marketing, informational or news communications; and

Authorities or organisations where there is a legal obligation for us to do so or for the prevention of fraud.

Partners – Where your data is collected in relation to a partner site, we may act as a Data Processor on behalf of the Partner or we may both be Data Controllers in our own right. 

For example:

Within the management of CCTV, both parties are Data Controllers in their own right for different purposes. 

For the purposes of queries and complaints, both parties may be Data Controllers in their own right and The Castle Grounds may be a Data Processor from time to time. 

Within the Order & Pay service.

If you need further information about the relationships we and our Partners hold in relation to a specific process, please contact us.

HOW LONG WILL WE KEEP YOUR DATA?

We will only hold on to your personal data for as long as we need it to fulfill the purposes we collected it for. This includes considering the amount, nature and sensitivity of the data and the risk of any potential harm mishandling of this data may cause. We also consider if and when we can achieve the purposes we collected it for or if we can complete this without the personal data. We consider legal, tax and reporting requirements that impose limitations on how long we hold the data for. It may be kept for a longer period if we reasonably predict there will be an element of legal action within our relationship with you. 

Please contact us if you would like to find out how long and why we keep your personal data.

CHANGES

We regularly review our policy so that we can ensure it is accurate and informative. Any changes will be made on this page. Please check back frequently for updates. 

It is also important that any personal data we hold about you is up to date and accurate. Please update us if any of the details we hold about you change so that we can ensure our records reflect these changes.

CHANGES

Questions, comments and requests regarding this policy are welcomed and should be directed to any of the contact details at the top of this page. 

COOKIE POLICY

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